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Returns
If any items you purchased fail to meet your size, including defective, damaged, not as described, You can contact us to change the goods or refunds.
please confirm that:
-Items to be returned remain unused, undamaged and unwashed.
-You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
Returns &Exchanges Policy
Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
If the bags need to be returned after delivery, the customer should be responsible for the return shipping costs.
Items that do not meet these criteria will not be considered for return.
If your package returns to us due to the following reason: You didn’t go to post office to pick up your order within the given time, or you offering the insufficient address, you should paid the extra shipping fee by your side.
Purchase Not Eligible for Return
Final sale item(s) is not eligible for return or exchange.
Bags can only be returned/exchanged if it is defective/damaged or wrong item.
You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Other：
a）Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment.
b）Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Please check your email or spam email for the progress of refund.
c）Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
d）Return address
If you want to return your products, please contact us at service@zovamall.com.
e）Gifts
Gifts cannot be refunded separately.If the item was marked as a gift .
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
Email:service@zovamall.com
